Support
We're here to help you get the most out of OpeningSong.
Contact Us
For any questions, issues, or feedback, email us at hello@openingsong.com. We typically respond within 24–48 hours.
Common Topics
Account & Login
If you're having trouble signing in, try resetting your password from the login screen. If the issue persists, email us with the email address you used to sign up and we'll get you sorted.
Streaming Credits
Credits are awarded automatically based on verified listening activity from your connected streaming services. If your credits look incorrect, check that your streaming account is connected in Settings. For the iOS app, credits are tracked in real time — no manual sync needed. If you still see an issue, email us with the artist name, approximate number of streams, and when you noticed the problem.
Concert Check-In
Concert check-in uses GPS to verify you're at the venue. Make sure location permissions are enabled for OpeningSong when prompted. Location is used only during check-in and is never tracked in the background.
Privacy & Data
We take your privacy seriously. You can review our full Privacy Policy for details on what data we collect and how it's used. You can export your data at any time from your account settings, and you can request account deletion by emailing us.
Bug Reports & Feature Requests
Found a bug or have an idea for a new feature? We'd love to hear from you. Email us at hello@openingsong.com with as much detail as possible — screenshots are always helpful.
FAQ
For answers to the most common questions about how OpeningSong works, visit our Frequently Asked Questions page.
App Version
OpeningSong is available on iOS via the App Store and on the web at openingsong.music. When reporting an issue, please let us know whether you're using the iOS app or the website, and include your device model and OS version if possible.